Don't Hang Up!
Many people don't understand relay. They aren't aware of what a relay call is,
which means they sometimes mistake a relay call for a telemarketing call. So
they hang up.
South Dakota Relay is trying to decrease the frequency of hang ups by people who
are unfamiliar with relay, by increasing awareness with the general public.
The best way to reduce hang ups, especially by businesses, is to identify the
businesses that are hanging up and educate them about Relay.
When you experience a hang up on a Relay call, fill out the form
online. South Dakota Relay outreach
will contact the business to educate them about relay.
Another thing that may be helpful is requesting a change in the way your Relay
calls are announced. Instead of the standard greeting "This is Relay South
Dakota..." ask the CA to begin the call with "This is a customer of your
business calling through South Dakota Relay," or "This is [your name] calling
through South Dakota Relay." This type of greeting will often reduce hang ups.
Whatever your experience with hang ups during relay calls, please let us know
what's happening. Your feedback helps us educate businesses so they won't hang
up on Relay.
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